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Customer Care Officer‎

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Industry: Banking/Financial Services
Functional Area: Client Services & Customer Support
Total Position:6
Job Type:Full Time/Permanent (First Shift (Day))
Job Location: Gujrat, Kharian, Pakistan
Gender:Female
Minimum Education:Bachelor’s Degree
Career Level:Entry Level
Minimum Experience:1 Year (Banking/Telecom Customer Services/Call Center experience)
Salary Range:PKR. 15,000 – 25,000/Month
Require Travel:Not Required
Apply By:Jan 7, 2016
Job Posting Date:Dec 8, 2015
  

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Job Description:

1. To make outbound service calls to customers by following the specified pitch

2. Receive inbound calls from customers to facilitate them with issues they are coming across, as well for status confirmation and respond by proper follow-up

3. Take follow-up from bank through emails about the requests regarding name amendments

4. Amendments verification from Compliance by proper follow-up

5. Be friendly with the software of Call dialing

6. Follow-up of sender countries as assigned and monthly reporting of the specified countries

7. Report daily task and learning to Executive

8. File status updating on RMS

9. Complaints follow up in activity software to ensure customer satisfaction

10. Reduce web complaints

11. Maintain service standards specified in SOP’s

12. Report suspicious activity to the Department Manager, or any reporting as assigned by the senior

13. Maintain proper record keeping of all the working (daily and monthly)

14. To gain product related knowledge to enhance customer services

15. To receive incoming calls of the customers and handle them with courtesy in professional manner

16. Transferring the call to suitable senior in case unable to respond to customer’s query immediately, or informing customer about later feedback.

17. Facilitating customers by talking to agent locations/branch managers where necessary for completion of transactions.

18. To co-ordinate for all service requests from customers

19. Update Calling sheet

 
Skills Required:
 
Communication Skills
 
December 15, 2015
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